Terms and Conditions

These terms and conditions set out the basis on which you can visit our website, and order and buy goods through our online delivery service.

This website is owned and operated by The Games Shop Limited ("The Games Shop", "we", "us"). Registered office: Woodbine Farm Business Centre, Truro Business Park, Threemilestone, Truro, TR3 6BW. Registered in England and Wales number 7537093.

We aim to process all enquires and requests as quickly as possible, but we reserve the right to restrict, refuse or cancel orders at our discretion.

This website is intended for use by UK adult residents and consumers only.

We reserve the right to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order.

Pricing

We have taken every care in the preparation of the content of this website, in particular we try to ensure that all the prices shown on the website are accurate. If a product's correct price is lower than that paid, we will refund the difference to you, and despatch your order in the usual way. Where the correct price is higher you will have the option of proceeding with the order at the correct price, or cancelling the order.

Pricing and availability information is subject to change without notice.

All prices are quoted in UK pounds sterling. All prices are inclusive of VAT but do not include delivery charges.

Your Order

We will send an email acknowledgement of your order to your submitted email address. This email is a confirmation and acceptance of your order.

If after we have confirmed your order we discover any unforeseen reason as to why we cannot complete it, we will cancel your order, in full or in part, and advise you by email, text or phone call, and refund in full or in part when necessary.

Payment is taken at the time of ordering.

Delivering your Order

All deliveries are subject to stock availability and authorisation of your payment.

Your order will be grouped into as few deliveries as possible.

The delivery address must be in the UK and have a valid postcode. We do not deliver to Eire, the Channel Islands or BFPO addresses.

Stock Availability

Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase we will tell you as quickly as possible and a full refund will be given. Please note that despatch estimates are not guaranteed and that despatch times should not be relied upon as such.

Delivery Times

Estimated delivery times for all products are displayed on the product information page. This will tell you if we have the item in stock, or when we expect to dispatch order should we be waiting for the item to be restocked.

In Stock Products

If all the products are in stock at the time of your order, your order will be dispatched the same working day if placed before 11 a.m., or the next working day for orders placed after 11 a.m.

For orders placed at weekends or during Bank Holidays your order will be dispatched during the first available working day.

Other Items

If we are awaiting stock from our distributors, your order will normally be dispatched between 3 and 9 working days following receipt of your order. Some products may take longer and this will be dsiplayed on the product information page.

Delayed Products

Occasionally, your ordered item may go out of stock for an expended period, this is normally if the product is being reprinted, or our distributors are waiting for a shipment from the respective games company.

Should this occur, we will notify you as soon as possible of any delay to your order. You will have the option to cancel the order and receive a full refund, or continue to wait and we will dispatch the item as soon as it is available.

Pre-Orders

Items ordered as pre-orders will be dispatched on the day the arrive to us, or the following day if our order. You will be charged for your order at the time the order is placed.

Occasionally products are exceptionally popular and we may not receive our full allotment of a particular product. If this occurs orders will be dispatched on a first come first served basis. If we cannot fulfill your pre-order we will notify you as soon as possible, and you will have the option to cancel the order and receive a full refund, or continue to wait and we will dispatch the item as soon as it is available.

Returns

If you are anything less than delighted with your purchase for any reason, you can return it unused, unopened and in a sellable condition up to seven working days starting the day after delivery, for a full refund, excluding any delivery charges.

Returns should be sent to:
Games Shop Ltd
28 Bosvean Road
Shortlanesend
Truro
Cornwall
TR4 9DX

If returning a product under the Consumer Protection (Distance Selling) Regulations you are responsible for any delivery charges when sending the product back to us. We recommend that you use a Signed For service and ensure that the product cost is covered by adequate insurance.

This provision does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations, further details of which are available from your local Trading Standards Department or Citizens Advice Bureau.

Refunds

Refunds on returned products will normally be made within three working days of receipt of your returned product.

Governing Law

The agreement between us shall be governed by and interpreted in accordance with English law and the jurisdiction of English courts.

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any person on our behalf should be understood as a variation of these terms and conditions.

Damage to your Computer

We make every effort to ensure that this website is free from defects or viruses. It is your responsibility to ensure that you use the correct equipment when using the website, and to protect from anything that may damage it.

Links to other Websites

We take no responsibility for the content or operation of third party websites that you may access following links from this website.

We do not hold any responsibility for any site, or its content, that has chosen to link to us.

Cookie Policy

Our site uses cookies. Cookies are pieces of code that allow small amounts of information to be passed from your internet browser to our web server. We use our own cookies, as well as those from third parties, serving several purposes. They allow us to remember what items you have in your shopping basket, to serve you with content tailored specifically for you and to help us learn about how you like to use our website and where we can make it better.

We will never disclose your personal details to any third parties. All data passed by cookies is anonymous and will never contain your name, address, telephone number, email address, IP address or payment details.

By uisng our website you consent to our use of cookies as set out in this policy.

Privacy Policy

The Games Shop Limited never make your personal details available to any other company for marketing purposes. We (and our representatives) may hold your personal details in order to process your order and maintain your account for research purposes.

Use and Storage of Data

If you have ordered items from us, we will have your email address, telephone number and postal address.

We maintain an order history of items you purchase, which allows you and us to track your deliveries and review past purchases. We may offer you a promotion or reward we think you might like based on your order history.

The data that we collect from you may be transferred, processed and stored at a destination outside the European Economic Area ("EEA"). By submitting your personal details, you agree to this transfer, storing or processing.

We do not store any payment details. Once you have entered your payment details at our payment providers SagePay we will only use them for the transaction they have been entered for.

Email Newsletters

If you have registered to receive emails from us, you can remove your email address from the list at any time by using the links in the emails that are sent to you. We will never make your personal details available to other companies for marketing purposes.

We will not email you more than once per week.

Security

To prevent any unauthorised persons accessing your data, it is protected when you proceed to the payment processing section which is provided by SagePay.

Your payment details are captured online using industry-standard technology, which encrypts all information to make it secure. When you visit any of the secure areas of our site you'll notice that the web address begins 'https' and a padlock icon appears in the address bar.

Access to your Data

You have a right to access the personal data that we hold on you under the Data Protection Act 1998. You must make your request in writing, explaining clearly the information that you wish to be supplied.